An objective, third-party survey company, Customer Research, Inc., asks our customers to score our service. We consistently receive the highest customer scores in the nation.
In 2018, we achieved a Net Promoter Score (NPS) of 96.2, the highest score in the nation for customer happiness and loyalty. NPS is used by most major businesses in America. An NPS score can range between minus-100 (meaning all of your customers are unhappy) to +100. An NPS that is positive (i.e., higher than zero) means more of your customers are happy than unhappy. An NPS of +50 is considered excellent. An NPS above 70 is considered world class.
You can see our customer reviews -- never edited or deleted -- at the third-party site: www.surecritic.com
You can provide us with your feedback here.