An objective, third-party survey company, Customer Research, Inc., asks our customers to score our service. We consistently receive the highest customer scores in the nation.
Recently we achieved a Net Promoter Score (NPS) of 96.2, the highest score in the nation for customer happiness and loyalty. NPS is used by most major businesses in America. An NPS score can range between minus-100 (meaning all of your customers are unhappy) to +100. An NPS that is positive (i.e., higher than zero) means more of your customers are happy than unhappy. An NPS of +50 is considered excellent. An NPS above 70 is considered world class.
You can see our customer reviews -- never edited or deleted -- at the third-party site: www.surecritic.com
Click here to read our customer reviews from Nashville
Click here to read our customer reviews from Jackson
Click here to read our customer reviews from Memphis
Click here to read our customer reviews from Paducah
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